Privacy Policy

Welcome to Homesloc! We are committed to protecting your privacy and processing your personal data responsibly.

Last Updated: 19th April 2025

1. Introduction and Scope

This Policy applies to all individuals who inquire about, access, or use the Homesloc platform, which includes our website(s), mobile application(s), and related online or offline services, regardless of how you access them.

Key Areas Covered:

•Hotel bookings, homestays, banquet services, travel packages, and adventure activities

•Platform operations, maintenance, and improvements

•Transaction facilitation and trust & safety measures

•Legal compliance and marketing purposes (with consent)

2. Information We Collect

We collect various types of information to operate our Platform effectively, provide our Services, personalize your experience, and ensure safety and security.

Information You Provide:

•Account Information: Name, email, phone number, date of birth, gender, preferred language

•Profile Information: Address, profile picture, travel preferences, interests

•Booking Information: Travel dates, destinations, accommodation details, special requests

•Communication Information: Support inquiries, feedback, reviews and ratings

•Payment Information: Credit/debit card details, billing address, payment method preferences

Information Collected Automatically:

•Device Information: Device type, operating system, browser type, IP address

•Usage Information: Pages visited, searches performed, bookings made, feature usage

•Location Information: Precise or approximate location (with consent)

•Cookies and Tracking: Browsing activities, preferences, targeted advertising data

3. How We Use Your Data

Primary Purposes:

•Facilitating trip reservations and service fulfillment

•Managing your user account and providing personalized experiences

•Providing customer support and communication

•Processing payments and preventing fraud

•Improving our services and platform functionality

•Ensuring safety, security, and legal compliance

•Marketing and advertising (with your consent)

4. Legal Basis for Processing

We process your data based on:

•Performance of Contract: To fulfill our contractual obligations for bookings and services

•Legitimate Interests: Platform operations, personalization, fraud prevention, customer support

•Consent: Marketing communications, specific personalization features, sensitive data processing

•Legal Obligation: Compliance with laws, regulations, and legal processes

5. Data Sharing and Disclosure

We may share your data with:

•Service Providers: Hotels, homestays, tour operators, banquet facilities for booking completion

•Strategic Partners: Distribution partners, advertising partners, fraud prevention

•Third-Party Service Providers: Payment processors, customer support, analytics, cloud hosting

•Legal Authorities: When required by law, court orders, or to protect rights and safety

•Business Partners: Insurance companies, other service providers for partner offers

6. Your Rights and Control

Access

Request a copy of your personal data and processing information

Correction

Update inaccurate or incomplete personal data

Erasure

Request deletion of your personal data

Restriction

Block or restrict processing of your data

Data Portability

Receive your data in a structured, machine-readable format

Withdraw Consent

Withdraw consent for data processing at any time

Object

Object to processing based on legitimate interests

Grievance Redressal

Make complaints about data processing

7. Cookies and Tracking Technologies

Types of Cookies We Use:

•Functional Cookies: Enable website functionality, account management, and service provision

•Analytical Cookies: Understand website usage and improve platform performance

•Marketing Cookies: Deliver personalized content and targeted advertisements

•Third-Party Cookies: Enable social media integration and partner services

Your Choice: You can manage cookie preferences through your browser settings. Note that blocking certain cookies may affect platform functionality.

8. Data Security and Safeguards

Our Security Measures Include:

•Comprehensive security framework with dedicated cybersecurity personnel

•Up-to-date encryption for data transmission and storage

•Access controls and identity management systems

•Regular security assessments, audits, and incident response protocols

•Fraud prevention systems and continuous monitoring

•Equivalent security measures for third-party processors

9. Children's Privacy

Our services are intended for individuals aged 18 and above. We do not knowingly collect personal data from children under 18 without appropriate parental consent, in compliance with Indian Information Technology Rules, 2021.

10. International Data Transfers

While we primarily process data within India, your data may be transferred internationally when necessary for service provision. All transfers comply with the Digital Personal Data Protection Act, 2023 and GDPR, with appropriate safeguards in place.

11. Contact Information

Data Protection Office

Email: operations@homesloc.com

Address: Shigatha Tourism Private Limited (STPL)
Niramaruthur, Tirur, Malappuram, Kerala - 676109, India

We are committed to addressing any concerns about your personal data. For complaints in India, you may also contact the Data Protection Board of India.

By accessing the Platform, registering an account, or using our Services, you acknowledge that you have read, understood, and agree to the collection, use, disclosure, and procedures described in this Privacy Policy.

This Privacy Policy may be updated periodically. We encourage you to review it regularly for any changes.